Citizen Perception and Adoption of E-Governance Services in India

Abstract

As the digital landscape continues to evolve, governments around the world are increasingly embracing electronic governance (e-governance) to enhance the efficiency, accessibility, and transparency of public services. This study focuses on understanding the citizen perception and adoption of e-governance services in the context of India, a nation with a rapidly growing digital infrastructure. The research employs a mixed-methods approach, combining surveys and interviews to gather insights into the attitudes, preferences, and challenges faced by Indian citizens in their interaction with e-governance services. The study aims to identify the factors influencing the adoption of digital government platforms and to assess the overall satisfaction levels among users. Key aspects of citizen perception explored in this research include trust in e-governance systems, perceived benefits, concerns related to privacy and security, and the impact of digital literacy on the effective utilization of online government services. Additionally, the study investigates the role of demographic factors such as age, education, and socio-economic status in shaping citizens' attitudes towards e-governance. The findings of this research will contribute valuable insights for policymakers, government agencies, and researchers seeking to optimize e-governance initiatives in India. Understanding citizen perspectives and addressing their concerns can lead to the development of user-friendly platforms that enhance civic engagement, foster trust, and ultimately contribute to the successful implementation of e-governance services in the Indian context. As governments worldwide continue their digital transformation journeys, this study provides a timely and relevant exploration of the intricacies involved in ensuring the widespread and effective adoption of e-governance services by the diverse population of India.