Promoting Inclusive Governance through Digital Platforms: Lessons from India

Abstract

In an era marked by rapid technological advancements, the role of digital platforms in fostering inclusive governance has become increasingly significant. This abstract explores the lessons learned from India's experience in leveraging digital platforms to enhance inclusivity in governance practices. The study delves into the transformative impact of digital tools on governmental processes, citizen engagement, and service delivery, with a focus on promoting equity and participation across diverse demographics. The analysis begins by examining the evolution of digital platforms in India, ranging from e-governance initiatives to contemporary innovations such as mobile applications and social media. It evaluates the extent to which these platforms have contributed to breaking down traditional barriers to access, ensuring that marginalized communities and remote regions are not left behind in the digital divide. Furthermore, the abstract assesses the effectiveness of various digital governance models employed in India, including the use of data analytics, artificial intelligence, and blockchain technologies. It explores how these innovations have streamlined decision-making processes, reduced bureaucratic bottlenecks, and enhanced transparency in the delivery of public services. A key aspect of the study is the examination of citizen participation facilitated by digital platforms.