Good Governance Practices in Indian Municipalities Leveraging Technology for Efficient Service Delivery

Abstract

In the dynamic landscape of Indian municipalities, the pursuit of good governance stands as a cornerstone for fostering inclusive development and ensuring citizen satisfaction. This abstract encapsulates the essence of a comprehensive study that explores the integration of technology to enhance good governance practices in Indian municipalities, focusing on efficient service delivery. The research delves into the multifaceted dimensions of good governance, emphasizing its pivotal role in promoting transparency, accountability, and responsiveness within municipal administrations. Drawing on case studies and empirical evidence, the study examines the current challenges faced by Indian municipalities in delivering efficient services and explores how technological interventions can address these challenges. Key areas of focus include the adoption of digital platforms, data analytics, and e-governance initiatives to streamline processes and enhance communication channels between local governments and citizens. The study underscores the significance of leveraging technology to automate routine administrative tasks, reduce bureaucratic bottlenecks, and optimize resource allocation for improved service delivery. Furthermore, the research investigates successful models of technology integration in select municipalities, highlighting best practices and lessons learned. It examines the impact of technology on citizen engagement, participation, and overall satisfaction with municipal services.